When choosing your Health Care Staffing Firm, ask for the Gold Seal of approval from JCAHO.  Behind it is a staffing firm dedicated to quality. 

The Joint Commission is a private sector United States-based non-profit organization with the declared mission - "To continuously improve the safety and quality of care provided to the public through the provision of health care accreditation and related services that support performance improvement in health care organizations."

JCAHO standards address an organization's performance in key functional areas. Each standard is presented as a series of "Elements of Performance" expectations that establish the broad framework that JCAHO surveyors use to evaluate a facility's performance. Once surveyed, an organization is accredited by JCAHO is they have met their standards.

We are pleased that Fidelity On Call has earned the prestigious Gold Seal of Approval from JCAHO. If you ever have a problem that relates to quality and/or safety of care issues, you may provide input directly to the Joint Commission by submitting a complaint to the Office of Quality Monitoring at:

Division of Accreditation and Certification Operation
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

You may fax the JCAHO at 630-792-5636

e-mail your problems to: complaint@jointcommission.org.